You can do this using the DDA – Digital Downloads app. This tutorial helps you find out how to fulfil digital products on Shopify orders without needing to deliver a file.
How does it work?
Using DDA, you will need to attach a file to the Shopify product that you want to automatically fulfil. You can disable the file from being delivered, but you still need to attach the file to a product for this to work. The customer will not receive any files.
To make this work, you will need to enable customer account downloads and then disable the download email delivery, and the Thank you page delivery. Usually, to fully enable customer account downloads, you need to add a snippet of code in your Shopify theme, but we aren’t going to do this for this tutorial, because we don’t want the downloads to show to the customer.
As long as a file is attached to the Shopify product, then it will be fulfilled on the Shopify order.
What plan do I need?
You will need the Premium plan (already installed? Upgrade here) for DDA to unlock the customer account download feature, so please upgrade before continuing. You can get a 7-day free trial. This is the only way to get this to work.
Or, if that is all you need, you can request a custom plan at a better price to just unlock that single feature.
How to do it
To make this work, you will need to deliver a file. If you don’t have a file to deliver, that’s fine; you can make a blank file, or you can download this blank file. You can easily create a blank file by taking a screenshot of empty space on your desktop or something like that.
The blank file will not be delivered to your customer. It will just be there to tell the app to initiate the fulfilment of the product.
1. Install DDA to your Shopify
Go to DDA on the app store, and click the “Add app” button.
2. Upload the blank file to DDA
- Go to “Upload” in the top navigation
- Upload this blank file or create your own
3. Attach the blank file to your Shopify product
Now you need to attach the uploaded file to your Shopify product that you want to automatically fulfil.
Click on the blue link after the file has been uploaded and use the search box to select a product.
4. Disable DDA download emails & Thank you page downloads
Disable DDA download emails
- Go to “Settings“
- Go to “Additional settings“
- Enable the setting “Disable all order download emails“. Doing this will stop any download emails being sent by DDA; that’s it.
Disable Thank you page downloads
- Go to “Settings”
- Go to “Checkout settings”
- Disable “Display download links on checkout page“
5. Enable customer account downloads
The customer account downloads feature is available on the Premium plan, so please upgrade before continuing. You can get a 7-day free trial.
- Go to “Settings“
- Go to “Checkout settings“
- Enable “Display download links on the customer account order page“
Please note: you do not need to add the snippet of code to the theme to show the download links. As long as this feature is enabled and a file is attached to the product, then fulfilling digital products on orders will work.
Enabling the customer account download links will tell the app to fulfil the digital files.
There you go! That’s all you need to do to automatically fulfil digital products in your Shopify orders without delivering a digital file. If you need any more help with this, just contact us.