DDA has the option to automatically fulfil digital products in Shopify orders. This works either with or without delivering files to the customer, but the setup process is slightly different depending if you want to deliver files or not.
This means that all your digital products will always be automatically fulfilled in the orders, even when physical products are ordered at the same time.
Using this method below will also stop the Shopify shipping confirmation email from being sent for digital product fulfilment.
Installing the DDA Digital Downloads app on your store will allow you to auto fulfil digital products in your Shopify orders, even if you need to deliver files or not.
DDA also works when selling digital products along with physical products.
Fulfil digital products without delivering digital files:
That means you can simply have all the digital products fulfilled in your orders, without needing to deliver files to your customers, and not worry about fulfilling the products manually.
Fulfil digital products when delivering digital files:
This method is for delivering digital files to your customers and then fulfilling the digital products on the Shopify orders.
Setting up the app
1. Install the DDA app and open it up
Upload your digital assets to the app.
Attach those assets to your Shopify products or variants.
That’s it. Once the files are attached to the Shopify products, then DDA will fulfil the digital products.
How to ensure that digital products are automatically fulfilled
Digital products will be automatically fulfilled only if you have these enabled:
1. Have a digital file attached to the product (even if not delivering the file)
You need to make sure that you have a digital file attached to the Shopify product using the DDA app if you want to automatically fulfil the products.
If you do not need to deliver a file to the customer, you can attach a blank file to your product, disable email delivery, and then enable customer account downloads.
2. Marked your product as digital in Shopify
- You can do this by going to your product on the Shopify Products page
- Scrolling down to the Shipping section
- Disable the checkbox “This is a physical product“. This will allow Shopify to tell DDA the product is digital, and DDA can automatically fulfil it.
Enable the setting “Automatically mark digital products as ‘Fulfilled’ in Shopify orders” in our app. This is enabled by default so you won’t need to do this unless you turned it off.
Note: Digital products will not be fulfilled if they have zero assets attached to the product. Once files are attached to the digital product, then they can be auto-fulfilled.
3. Enable the setting in DDA
- (This setting is automatically enabled by default so you don’t need to do this unless you have turned it off)
- You can do this by going to the DDA app
- Go to the “Settings” page
- Go to “Additional settings“
- Make sure the setting “Automatically mark digital products as ‘Fulfilled’ in Shopify orders” is enabled
This is all that you need to do to allow your digital products to be automatically fulfilled in Shopify.
This is an example of how the order will appear if you have both physical and digital products in one order.
Automatic fulfilment of digital products in an order can take up to 60 seconds to process.
When a customer is presented with a post-purchase, upsell or cross-sell at checkout, and the customer closes the page without declining the upsell/cross-sell, then the automatic fulfil will be held for 1 hour before the app can fulfil the product. This is a limitation caused by Shopify.
The digital files will still be delivered to the customer directly after purchase. When we refer to “Fulfil”, it means Shopify’s order page in the Shopify admin.
If you want to learn more about selling digital products, please visit our tutorials for more, or watch our walkthrough video below showing how to install and set up.