Checklist

Ensure your store is set up correctly and your digital files can be delivered automatically without issues.

1. Make sure your products are marked as digital

You can mark your product as digital on the Shopify product page.

Go to your Shopify dashboard > Products > click on the product > scroll down until you see a checkbox saying “This is a physical product“, untick this box. (If using variants, this option will show inside the variant edit tab).

If this option is enabled, that tells Shopify that it is physical and you will need to provide tracking information to fulfil the product on the order. Therefore our app will not fulfil the product when ordered.

2. Ensure you are capturing emails on orders, not phone numbers

Make sure you are capturing emails at checkout so files can be delivered to your customers. Download links cannot be sent to phone numbers.

Settings > Checkout > Customer Contact > Ensure the option ‘Customers can only check out using email‘ is selected so your store can capture emails.

3. Confirm that your files are attached to the product variants if using variants

Have you checked to see if the files are attached to variants in the Downloadable Digital Assets app?

Each specific variant is classed as a separate product by Shopify, so if you have variant products, you will need to attach files to each variant.

You can do this by going to Downloadable Digital Assets > Go to Products page > then ensuring that the files are attached to the correct variant.

4. Stop the Shopify physical shipping confirmation emails sending with Digital Products

If only selling Digital Products

1. Go to the Downloadable Digital Assets app
2. Then go to ‘Settings’
3. Scroll down to ‘Additional settings‘
4. Then make sure the checkbox ‘Automatically mark digital products as Fulfilled in Shopify orders‘ is enabled.

This will ensure that your digital products are marked as fulfilled in your Shopify orders and the shipping email will be disabled.

If physical products are in the same order, then they will be left unfulfilled.

If selling Physical & Digital products – Mixed

If you want:

• Digital products on the order – Fulfilled
• Physical products on the order – Unfulfilled

Step 1

1. Go to the Downloadable Digital Assets app
2. Then go to ‘Settings‘
3. Scroll down to the option pictured below and make sure this checkbox is enabled. This will ensure that your digital products are marked as fulfilled in your Shopify orders.

Step 2

Go to your Shopify dashboard > Settings > Checkout > Order Processing > then enable ‘Do not automatically fulfill any of the order’s line items‘.

This will make sure all your physical products are not automatically fulfilled in Shopify.

If selling Physical & Digital products – Everything unfulfilled

If you want:

• Digital products on the order – Unfulfilled
• Physical products on the order – Unfulfilled

Step 1

1. Go to the Downloadable Digital Assets app
2. Then go to ‘Settings‘
3. Scroll down to the option pictured below and make sure this checkbox is disabled. This will ensure that your digital products are marked as fulfilled in your Shopify orders.

Step 2

You can do this by going to your Shopify dashboard > Settings > Checkout > Order Processing > then enabling ‘Do not automatically fulfill any of the order’s line items‘.