How To Block A Customer From Downloading Their Assets

Last updated on 28 June 2022

You may want to block access to the downloads for many reasons. Maybe the customers are sharing the links to friends, maybe they have caused fraudulent activity, or maybe their order was refunded.

Downloads are automatically blocked on orders that are:

• Cancelled
• Refunded
• Voided

The Digital Assets app will block access to the downloads immediately as soon as any of the above criteria has happened on the order. This is available on all plans including the free plan.

There are of course easier methods to block customers from accessing their files, read below:

Which plan do I need for the ‘Order expiration’ feature?

You will need the Starter plan or above.

Blocking a customer from downloading their files

This option is only available on the paid plans – Starter plan, Scale plan and Professional plans.

Video tutorial

Step 1 – Go to the order

1. Go to Downloadable Digital Assets
2. Go to the ‘Orders’ page
3. Click on the order that you want to block

Step 2 – Set the expiry date to a date in the past

Go to ‘Order expiration’ and click on the blue pencil icon. You need to set a date that is previous to the present. This will class the order as expired.

Remember this feature is only available on our paid plans. If you are on our free plan, you will need to upgrade.

Let’s say the date is 10/12/2021, then you need to change the date to the day before like – 09/12/2021.

All done!

That’s it, this will permanently set the expiration on the order and the customers will not be able to access their downloads.