How To Sell Personalised Digital Products on Shopify

Last updated on 8 October 2022

Downloadable Digital Assets allows you “the store” to deliver personalised assets to your customers.

For example, if you get a custom order that you need to edit before delivering, then now it’s possible to deliver those personalised files to your customer with ease. Follow our guide below:

Firstly, this is what you will need

• A Shopify store
• Downloadable Digital Assets app installed on your store using any paid plan (it’s not available on the free plan)
• A personalised digital product

Which plan do I need for this feature?

You will need the Starter plan or above for the Downloadable Digital Assets app. This will unlock the personalised product features.

There is no limit on attaching additional assets to an order, you can attach as many assets to an order as you like.

How to deliver your personalised files to your customer on Shopify

We will assume that you have already received the order from your store that you need to personalise for your customer.

Video tutorial

Scroll down for a written tutorial if you want to see a step-by-step process.

Step 1 – Upload the personalised asset/file

1. Go to the Downloadable Digital Assets app
2. Go to the ‘Assets’ page
3. Click the ‘Upload new asset’ button
4. Upload your personalised asset and wait until it’s fully uploaded

Step 2 – Go to the order to attach the asset/file

1. Navigate to the ‘Orders’ page
2. Click on your order that you want to attach the personalised asset to

Step 3 – Attach the personalised asset/file to the order

1. Click the ‘Attach additional asset’ button
2. Choose your personalised asset that you just uploaded

Step 4 – Inform the customer

Inform via email

Click the ‘Send now’ button (If you have sent an email on this order previously, the button will say ‘Resend download email’). This will now send the download fulfilment email to your customer.

Inform via the customer account

If you have the customer account download links enabled in your settings, then you can inform your customer that they can access their downloads in their customer account by sending them an email or informing them in your own method.

You can let them know they can download from their accounts using a few methods:

• Via the app’s email system and customising the email template
• Informing them using the Shopify order confirmation email
• Informing by sending them an automated email from your email marketing platform
• Send information manually yourself

Once the assets/files are attached to the order, they will automatically show in the customer’s account order page (but only if you have this below setting enabled).

Pro tip for customer accounts

If you have the customer account download links setting enabled, you can inform your customers they can download their files in their customer account as well as the email. Add into your fulfilment email template that the customers can log in or sign up with an account on your store, then direct them where to go.

1. Go to ‘Settings’
2. Click ‘Edit email Template’
3. Go to ‘Fulfillment Template’
4. Add text:

Thanks for ordering with us. You can also access your downloads in your customer account by logging in or signing up using the email that you used in the order.

FAQ