It’s super simple to customise the email templates using DDA. You can completely customise the styling and language to suit your store best.
Learn how to edit email templates easily. Check out these other tutorials for emails:
- Send downloads from your own email via SMTP or SendGrid
- How to set release dates on digital files for pre-order
Before we start
It’s important that you understand mail servers before you make customisations.
“Email deliverability” is real and important. Mail servers around the world check the characteristics of emails, and if they find spammy characteristics, they will send the emails to the spam folder.
Guidelines to have good deliverability
Are some of your customers complaining about emails not being delivered? If they are, then read the below:
- Use appropriate wording in your email content, subject line, and email name
- Do not overload your download email with images and “marketing” stuff. This will red-flag mail servers
- Keep it professional. Don’t use full caps lock words or anything that doesn’t look professional
If you use spammy buzzwords and emojis, mail servers are going to think the email is spam.
Testing your email deliverability
You can actually test your email by using Mail Tester. Simply send a test email from the email template customisation page to the email that the site provides.
¿Qué plan necesito para esta función?
It’s possible to edit email templates if you have the Growth plan or higher. This allows you (the store) to customise messaging for your “fulfilment”, “pre-order release”, and the “update file” emails.
Video tutorial
How to add a logo to your email
It’s actually quite simple. All you need to do is host your logo on Shopify, then add the image URL to the template.
- Go to your Shopify dashboard
- Go to “Content” and then “Files“
- Click the “Upload files” button
- Upload your logo & copy the link
- Go to DDA, then go to “Settings“
- Click “Edit email templates“
- Click the image icon
- Paste the link in the “Source” box, then make sure the size is not too large
- Haga clic en "Guardar"
How to add videos to the email template
To put it short, most email servers don’t allow embedded videos in an email. They will block the embedded code as the email arrives in the inbox, and the video will not show in the email. If you’re interested, you can learn more about embedding videos in emails.
What you need to do is, add a link to your text directing to a video like this – this is an example of a hyperlink.
Cómo editar el título y el asunto del correo electrónico
You can edit your ‘Subject line‘ and ‘From name‘ on the email templates page.
Please note: to change the subject line or name, you will need to use a customised email. The subject line or name will not save if you have not written a customised email.
- Go to “Settings”
- Then “Edit email templates”
The default:
- From name: (Your store name)
- Subject: (Your store name) – assets to download from your recent order
Cómo editar las plantillas de correo electrónico
Este botón se encuentra en la parte superior de la página de "Configuración".
Step 2 – Customise your email templates
Aquí puede editar sus plantillas de correo electrónico utilizando nuestro editor de texto. Tiene la opción de usar HTML o el editor de texto estándar.
How to add the customer name & link variables
Ejemplo de correo electrónico estándar por defecto
This is the default email template. You can customise it completely if you have the Growth plan or higher.
You can also send these emails from your own email address if you have the Premium plan or higher.
Texto estándar por defecto en el correo electrónico
Correo electrónico de cumplimiento
Hi (customer name),
Thank you for your recent order with (store).
Puede descargar sus archivos con los siguientes enlaces:
- (Activos)
Gracias.
HTML Version
<p>Hi (customer name - use variable),</p>
<p>Thank you for your recent order with (store name - use variable).</p
<p>You can download your files with the following links:</p>
(Assets - use variable)
<p>Thanks!</p>Sustitución de archivos por correo electrónico
Hi (customer name),
Hay una nueva actualización disponible:
- (Activos)
Gracias.
HTML Version
<p>Hi (customer name - use variable),</p>
<p>There is a new update available:</p>
(Assets - use variable)
<p>Thanks!</p>Pre-order email
Hi (customer name),
Thank you for your recent order with (store).
Puede descargar sus archivos con los siguientes enlaces:
- (Activos)
Gracias.
HTML Version
<p>Hi (customer name - use variable),</p>
<p>Thank you for your recent order with (store - use variable).</p>
<p>You can download your files with the following links:</p>
(Assets - use variable)
<p>Thanks!</p>How to customise HTML text
Cómo restaurar la plantilla por defecto
