There are many reasons to cancel your subscription to a Shopify app, especially when the app is no longer relevant to your business growth.
You may also want to cancel a Shopify app subscription for the following reasons:
- The charges are more than you can afford to pay
- The app’s trial period is running out
- The app is not a good fit for your store
- You may be pausing your store for a few months
- You may be closing your Shopify store for good
Whatever the reason, it’s possible to cancel a Shopify app subscription easily. So, how do you cancel your subscription with that Shopify app that you do not need?
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How to remove a Shopify app & cancel the subscription
Step 1 – Check if the app has left code in your theme
It’s good practice to check the app’s uninstallation policy. If they don’t have one, you can contact the app developer, and they will let you know.
Most Shopify apps don’t remove their code from your Shopify themes when you uninstall them.
Leaving code that doesn’t work inside your theme will cause your store page load time to slow down because the code has stopped working, and the browser cannot process the request.
It’s quite important you find out if they have left code in there and see how you can remove it. Most Shopify app developers will tell you how to remove their code completely, or they can do it for you.
Step 2 – Go to the “Apps” page
Log in to your Shopify store and go to the “Apps” page.
Then click on “Apps and Sales Channels“.
Step 3 – Uninstall the app or close your store
Just want to cancel the subscription
So the good news is that it’s very easy to cancel the subscription. You have two options:
- Go to the app and go to their pricing page. Check to see if they have a free plan you can downgrade to. This will cancel the paid subscription instantly.
- Or you can simply uninstall the Shopify app from your store. A good safety measure with Shopify’s billing system is that once the app is uninstalled, the subscription will be instantly cancelled.
Simply just press the “Uninstall” button and follow the steps.
If you uninstall a Shopify app, the app needs to abide by Shopify’s rules and delete all of your data within 48 hours. All of your Shopify data will be permanently deleted as soon as Shopify sends the request to the app. This can take place anytime within 48 hours. From my experience, this usually takes an hour or two.
If you are closing a store
If you are closing your store and want the apps to keep all of your data in case you start up your store again, you can just close your store, and the app subscription will be “Frozen” until you sign back up again.
Literally, all you need to do is keep the apps installed and close your store. All payments will be paused, and you won’t be charged anything more.
Please note: if you see charges on your account after pausing or closing your store, those are because Shopify has charged you from the time you used the apps before you paused or closed. Learn more about Shopify’s app charges.
How to uninstall the Fileflare app
Fileflare doesn’t place any code in your theme files apart from the customer account download links, which is placed manually by yourself, so you would know if you have added it.
If you have added this code to your theme and want to remove it, you can do so by following the steps below:
- Go to “Themes“
- Go to “Actions” > “Edit code“
- Search for the customers/order.liquid file and remove the line of code below:
Once removed, there will be no code in your theme from Fileflare.
Video tutorial to cancel an app subscription
If you don’t like reading, then watch this video!
Keep in mind
Shopify bills your store every 30 days; this bill usually includes charges for apps, the general subscription, and other charges to which you may be subscribed.
This means that even though you have cancelled an app subscription, you may still be charged for the app on your next bill because the charge may have been generated before the cancellation.
You should also keep in mind that you cannot cancel a Shopify app subscription if you have outstanding charges on the app.