How to Enable/Disable the Fileflare Order Download Emails

What are the Fileflare download emails?

The Fileflare order download emails are the emails that get sent from the Fileflare app to your customers after they place an order, and they include the download links. These are enabled by default on all plans. They are also separate from Shopify’s emails that get sent.

If you are interested, you can include a download button or link inside the Shopify Order Confirmation email (you will need the Basic plan for this to work).

How to enable/disable Fileflare emails

It’s possible to disable the order emails that deliver the digital downloads to the customers. The main reason store owners want to do this is to only allow customers to download assets from either the Customer Accounts or Checkout Summary page.

1. Go to ‘Settings’ in the app

Load up the Fileflare app, and then go to the ‘Settings‘ page.

2. Go to ‘Additional settings’, then enable this feature

Check the setting in the red square below, then click on the “Save” button. This will stop all the digital download emails from being sent from our app.

This does not stop the Shopify order confirmation emails from being sent by Shopify, only the download emails from Fileflare.