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How to Update/Replace an Asset & Notify Customers

update asset

Last updated on 20 January 2023

Sometimes digital products are updated, and you want to send an update email to everyone who has purchased that asset. Luckily with Downloadable Digital Assets, you can do this really easily. Follow our guide below:

What plan is this feature available on?

  • The ‘Update & notify‘ feature is available on the Starter plan.
  • The ‘Editing email templates‘ feature is available on the Scale plan.

Updating an asset

Note: If you want to inform customers who have bought the asset that there is an update, then the asset you are updating needs to be attached to the Shopify products that your customers have ordered at the time of updating.

Once the asset is updated, you will be asked if you want to send an update email to any customer who has bought the Shopify product that the asset is attached to.

Video walkthrough

Simply:

  1. Edit the “Asset replace” email template (optional)
  2. Update the asset with the new version
  3. Inform customers who have previously purchased that asset that there is a new version available

(optional) Step 1 – Edit the email message

You will need the Scale plan or above to edit email templates. If you don’t want to send an email notification, then skip to Step 2.

  1. Go to the ‘Settings’ page
  2. Click the button ‘Edit email template
  3. Click the button ‘Replace File Template

This will load the editor where you can customise the message.

click file replace

Default email

If you do not edit this template and leave it empty, the default message below will show:

Standard

Hi (customer name),

We have updated some files from your recent order with (store name).

You can download your files with the following links:

  • Assets

Thanks!

HTML
<p>Hi (customer name),</p>

<p>We have updated some files from your recent order with (store name).</p

<p>You can download your files with the following links:</p>

<ul><li>Assets</li></ul>

<p>Thanks!</p>

Step 2 – Go to the asset you want to update

  1. Go to the ‘Assets’ page
  2. Click on the asset that you want to update so it opens the asset page

Step 3 – Click the ‘Replace asset’ button

update asset button blue

Step 4 – Upload your new asset

You can click the “Choose file” button to upload your new version of the asset.

Clicking the link in the blue box will bring you to the “Asset replace” email template so you can customise it before updating the asset.

update asset in app

Step 5 – Notify previous customers

Once you have chosen your file, you will be prompted with a box asking if you want to send the update email.

If you click ‘Yes’, an email will be sent to everyone who has purchased a product with that asset attached to it.

If you click ‘No’, then no one will be notified at all.

Important – the update email will only send to people who have bought the Shopify product that the asset is attached to at the time of updating.

notify customers

Done!

Now an email will be sent instantly to your customers who have purchased the product that the replaced as was attached to.

done

Remember, you can check your Email Tracking on the order pages to see your file replacement email actions.

  1. Go to “Orders”
  2. Click on an order, and then scroll down to “Email tracking” to see the email tracking information.
email tracking file replace

Updating a URL Asset

(optional) Step 1 – Edit the email message

You will need the Scale plan or above to edit email templates. If you don’t want to send an email notification, then skip to Step 2.

  1. Go to the ‘Settings’ page
  2. Click the button ‘Edit email template
  3. Click the button ‘Replace File Template

This will load the editor where you can customise the message.

click file replace

Step 2 – Follow these steps

To update a file when using URL assets, you will need to:

  1. Go to the cloud service where you want to upload your new file
  2. Upload your new updated file
  3. Copy the download URL of that new file
  4. Go to the Downloadable Digital Assets app > “Assets” page > open the URL asset that you want to update.
  5. Click the “Edit” button
edit url asset
  1. Click “Next” until you get to step 3. Here you can paste the new download URL
change the url here
  1. In step 4, you will be asked if you want to inform previous customers who have purchased this asset that the download has been updated.
update

You can edit the “File update” email template by going to “Settings > “Edit email templates” > “File Replace Template”.

FAQ

When replacing a file, does the download URL change?

No, the download URL stays the same. Replacing the file simply just replaces the file and the file name, nothing else.

When replacing a file, can I inform customers who have purchased it that there is an update?

Yes, upon replacing the file, you will be prompted with a question asking if you would like to inform previous buyers that there is an update to the file.

If you press “Yes”, then an email will be sent to anyone who has bought the product that the file is attached to at that moment in time.

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