How to Update/Replace an Asset & Notify Customers

Last updated on 4 October 2022

Sometimes digital products are updated and you want to send an update email to everyone who has purchased that asset. Luckily with Downloadable Digital Assets, you can do this really easily. Follow our guide below:

What plan is this feature available on?

The ‘update & notify’ feature is available on the Starter plan. The ‘editing email templates’ feature is available on the Scale plan.

Important note: It’s not possible to update a file when using URL Assets. You can only update a file when uploading the file to our servers, or uploading to an attached server of your own. This is because we are unable to control the assets or URLs from an external server such as Dropbox etc. as we do not own them.

(optional) Step 1 – Edit the email message

You will need the Scale plan or above to edit email templates. If you don’t want to send an email notification then skip to Step 2.

1. Go to the ‘Settings’ page
2. Click the button ‘Edit email template’
3. Click the button ‘Replace File Template’

This will load the editor where you can customise the message.

Default email

If you do not edit this template and leave it empty, the default message below will show:

Standard

HTML

<p>Hi (customer name),</p>

<p>We have updated some files from your recent order with (store name).</p

<p>You can download your files with the following links:</p>

<ul><li>Assets</li></ul>

<p>Thanks!</p>

Step 2 – Go to the asset you want to update

1. Go to the ‘Assets’ page
2. Click on the asset that you want to update

Step 3 – Click the ‘Replace asset’ button

Step 4 – Choose your new asset & select whether you want to send an update email

Once you have chosen your file, you will be prompted with a box asking if you want to send the update email.

If you click ‘Yes’, an email will be sent to everyone who has purchased a product with that asset attached to it.

If you click ‘No’, then no one will be notified at all.

Done!