How to Update/Replace an Asset & Notify Customers

Last updated on 20 January 2023

Sometimes digital products are updated, and you want to send an update email to everyone who has purchased that asset. Luckily with Downloadable Digital Assets, you can do this really easily. Follow our guide below:

What plan is this feature available on?

• The ‘Update & notify‘ feature is available on the Starter plan.
• The ‘Editing email templates‘ feature is available on the Scale plan.

Updating an asset

Note: If you want to inform customers who have bought the asset that there is an update, then the asset you are updating needs to be attached to the Shopify products that your customers have ordered at the time of updating.

Once the asset is updated, you will be asked if you want to send an update email to any customer who has bought the Shopify product that the asset is attached to.

Video walkthrough

Simply:

1. Edit the “Asset replace” email template (optional)
2. Update the asset with the new version
3. Inform customers who have previously purchased that asset that there is a new version available

(optional) Step 1 – Edit the email message

You will need the Scale plan or above to edit email templates. If you don’t want to send an email notification, then skip to Step 2.

1. Go to the ‘Settings’ page
2. Click the button ‘Edit email template’
3. Click the button ‘Replace File Template’

This will load the editor where you can customise the message.

Default email

If you do not edit this template and leave it empty, the default message below will show:

Standard

HTML

<p>Hi (customer name),</p>

<p>We have updated some files from your recent order with (store name).</p

<p>You can download your files with the following links:</p>

<ul><li>Assets</li></ul>

<p>Thanks!</p>

Step 2 – Go to the asset you want to update

1. Go to the ‘Assets’ page
2. Click on the asset that you want to update so it opens the asset page

Step 3 – Click the ‘Replace asset’ button

Step 4 – Upload your new asset

You can click the “Choose file” button to upload your new version of the asset.

Clicking the link in the blue box will bring you to the “Asset replace” email template so you can customise it before updating the asset.

Step 5 – Notify previous customers

Once you have chosen your file, you will be prompted with a box asking if you want to send the update email.

If you click ‘Yes’, an email will be sent to everyone who has purchased a product with that asset attached to it.

If you click ‘No’, then no one will be notified at all.

Important – the update email will only send to people who have bought the Shopify product that the asset is attached to at the time of updating.

Done!

Now an email will be sent instantly to your customers who have purchased the product that the replaced as was attached to.

Remember, you can check your Email Tracking on the order pages to see your file replacement email actions.

1. Go to “Orders”
2. Click on an order, and then scroll down to “Email tracking” to see the email tracking information.

Updating a URL Asset

(optional) Step 1 – Edit the email message

You will need the Scale plan or above to edit email templates. If you don’t want to send an email notification, then skip to Step 2.

1. Go to the ‘Settings’ page
2. Click the button ‘Edit email template’
3. Click the button ‘Replace File Template’

This will load the editor where you can customise the message.

Step 2 – Follow these steps

To update a file when using URL assets, you will need to:

1. Go to the cloud service where you want to upload your new file
2. Upload your new updated file
3. Copy the download URL of that new file
4. Go to the Downloadable Digital Assets app > “Assets” page > open the URL asset that you want to update.
5. Click the “Edit” button

6. Click “Next” until you get to step 3. Here you can paste the new download URL

7. In step 4, you will be asked if you want to inform previous customers who have purchased this asset that the download has been updated.

You can edit the “File update” email template by going to “Settings > “Edit email templates” > “File Replace Template”.

FAQ