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How to Automatically Fulfil Digital Products in Shopify Orders

adempiere automaticamente ai prodotti digitali

DDA has the option to automatically fulfil digital products in Shopify orders. This works either with or without delivering files to the customer, but the setup process is slightly different depending if you want to deliver files or not.

This means that all your digital products will always be automatically fulfilled in the orders, even when physical products are ordered at the same time.

L'utilizzo di questo metodo impedirà anche l'invio dell'e-mail di conferma della spedizione a Shopify per l'adempimento dei prodotti digitali.

Use the DDA app

Installing the DDA Digital Downloads app on your store will allow you to auto fulfil digital products in your Shopify orders, even if you need to deliver files or not.

DDA also works when selling digital products along with physical products.

dda digital assets

Fulfil digital products without delivering digital files:

You can learn how to automatically fulfil digital products in orders without delivering a file here.

That means you can simply have all the digital products fulfilled in your orders, without needing to deliver files to your customers, and not worry about fulfilling the products manually.

Fulfil digital products when delivering digital files:

This method is for delivering digital files to your customers and then fulfilling the digital products on the Shopify orders.

Setting up the app

1. Install the DDA app and open it up

Simply install it from the app store.

2. Upload

Upload your digital assets to the app.

3. Attach

Attach those assets to your Shopify products or variants.

That’s it. Once the files are attached to the Shopify products, then DDA will fulfil the digital products.

How to ensure that digital products are automatically fulfilled

I prodotti digitali vengono evasi automaticamente solo se sono abilitati:

1. Have a digital file attached to the product (even if not delivering the file)

You need to make sure that you have a digital file attached to the Shopify product using the DDA app if you want to automatically fulfil the products.

If you do not need to deliver a file to the customer, you can attach a blank file to your product, disable email delivery, and then enable customer account downloads.

Learn how to fulfil digital products on orders without delivering a file here.

2. Marked your product as digital in Shopify

  1. È possibile farlo accedendo al prodotto nella pagina Shopify Products.
  2. Scorrere fino alla sezione Spedizioni
  3. Disable the checkbox “This is a physical product“. This will allow Shopify to tell DDA the product is digital, and DDA can automatically fulfil it.

Enable the setting “Automatically mark digital products as ‘Fulfilled’ in Shopify orders” in our app. This is enabled by default so you won’t need to do this unless you turned it off.

Note: Digital products will not be fulfilled if they have zero assets attached to the product. Once files are attached to the digital product, then they can be auto-fulfilled.

3. Enable the setting in DDA

  1. (This setting is automatically enabled by default so you don’t need to do this unless you have turned it off)
  2. You can do this by going to the DDA app
  3. Andare alla pagina "Impostazioni
  4. Andare a "Impostazioni aggiuntive".
  5. Assicuratevi che l'impostazione "Contrassegnare automaticamente i prodotti digitali come 'evasi' negli ordini Shopify " sia attivata.
ordini digitali da evadere

Questo è tutto ciò che dovete fare per consentire ai vostri prodotti digitali di essere realizzati automaticamente su Shopify.

Questo è un esempio di come apparirà l'ordine se avete sia prodotti fisici che digitali in un unico ordine.

ordini parzialmente evasi shopify

Please note:

Automatic fulfilment of digital products in an order can take up to 60 seconds to process.

When a customer is presented with a post-purchase, upsell or cross-sell at checkout, and the customer closes the page without declining the upsell/cross-sell, then the automatic fulfil will be held for 1 hour before the app can fulfil the product. This is a limitation caused by Shopify.

The digital files will still be delivered to the customer directly after purchase. When we refer to “Fulfil”, it means Shopify’s order page in the Shopify admin.

Conclusione

Se volete saperne di più sulla vendita di prodotti digitali, visitate i nostri tutorial per saperne di più, oppure guardate il nostro video di approfondimento che mostra come installare e configurare.

Per saperne di più