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Guida per i principianti - Impostazione dell'app Digital Assets

Guida per i principianti

Last updated on 25 September 2022

We would highly advise you to read our Setup Checklist. This ensures your store is set up correctly to deliver digital products without issues.

Abbiamo anche un'API disponibile se avete una soluzione esterna.

Getting started

It’s as simple as:

  1. Caricare le risorse
  2. Attach those assets to your products/variants
  3. Customise your settings & read the checklist

Tutorials for specific requests:

Innanzitutto, installare l'applicazione

Go to Downloadable Digital Assets on the Shopify app store. Log in to your Shopify store and install the app. You can install the free plan for now, then choose to upgrade later if you require.

Una volta installato, seguire i passaggi successivi.

How to set up the app

Fase 1 - Caricare le risorse

  1. Go to app
  2. Andare alla pagina "Attività".
  3. Click the ‘Upload new assets’ button. From here, you can follow the steps to upload your assets/files or attach external URLs as assets.

Fase 2 - Collegare gli asset ai prodotti

Please make sure you have created your products in your Shopify store. Our app automatically syncs all your Shopify products to our app, making it easy to attach assets to them.

Method 1

  1. Click on the blue asset link after upload
  2. Use the search box/drop-down to attach the asset to products

Method 2

  1. Go to the ‘Products’ page
  2. Click on your chosen product that you want to attach assets to
  3. Use the search box/drop-down to attach assets

Passo 3 - Personalizzare le impostazioni

Now you have to set your settings, so your customers receive their delivery when they place an order. You can upgrade to unlock more features such as:

Scoprite le migliori pratiche per evitare che i clienti condividano i prodotti digitali.

Go to the ‘Settings’ page. Please take your time to go through these settings and make sure they suit your store. Example of the settings page on the Professional plan:

impostazioni

Step 4 – Read our Checklist! Be ready for digital products

Si consiglia vivamente di leggere il nostro 'Lista di controllo per la configurazione' dopo l'installazione. Questo assicura che il vostro negozio sia configurato correttamente per fornire prodotti digitali senza problemi.

For example, some stores are set only to collect phone numbers on an order. This needs to be changed to collect emails so we can email the digital downloads to your customer. You can learn how to do this in the checklist.

Video Walkthrough

Improve your knowledge

Things to know:

  • Upload & sell any file type or size (within your plan limits)
  • We use the fastest download servers
  • Doesn’t add code to your theme (unless you add account downloads)

Changing your plan

Learn how to upgrade or downgrade your plan easily.

Blocking a customer’s downloads

Some customers abuse the rules and learn how to block their downloads.

8 Proven ways to protect your digital products

There are a few essential methods to help protect your digital products from fraud.

Recommendations

Add download info to Shopify’s order confirmation email

I highly recommend adding information about the downloads in your Shopify Order Confirmation email template.

Shopify’s email domain has a very high deliverability rate and rarely falls into spam. When using your custom email, there’s a chance your emails could fall into the spam folder. Here you can add information telling your customers where to find their downloads.

Learn how to add information to the Shopify Confirmation email.

Email normale

shopify email confirmations

Email rettificata

shopify order confirmation adjusted

Come riceveranno i download i miei clienti?

I vostri clienti possono ricevere i download in tre modi:

  • Via e-mail (disponibile su tutti i piani)
  • Nella pagina di checkout "Grazie" dopo l'acquisto (disponibile per il piano Starter)
  • Nella contabilità clienti (disponibile con il piano Professional)

Se i vostri clienti non hanno creato un account al momento del checkout, potete dire ai vostri clienti che possono creare un account cliente utilizzando l'e-mail che hanno usato per l'acquisto. In questo modo verrà creato automaticamente un account con il loro ordine all'interno.

Risoluzione dei problemi di download per i clienti

In alcuni rari casi, i clienti possono riscontrare problemi di download. In genere ciò è causato da browser vecchi o da sistemi operativi che necessitano di un rapido riavvio. È possibile inviare al cliente questa guida alla risoluzione dei problemi di download per individuare il problema.

If you get stuck, just contact us, and we are here to help!