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How To Block A Customer From Downloading Their Assets

how to block downloads

Last updated on 9 January 2023

You may want to block access to the downloads for many reasons. Maybe the customers are sharing the links to friends, maybe they have caused fraudulent activity, or maybe their order was refunded.

Downloads are automatically blocked on orders that are:

  • Cancelled
  • Refunded
  • Voided

The Digital Assets app will block access to the downloads immediately as soon as any of the above criteria has happened on the order. This is available on all plans including the free plan.

There are of course easier methods to block customers from accessing their files, read below:

Which plan do I need for the ‘Order expiration’ feature?

You will need the Starter plan or above. It is only available on our paid plans.

Blocking a customer from downloading their files

This option is only available on the paid plans – Starter plan, Scale plan and Professional plans.

Video tutorial

Step 1 – Go to the order

  1. Go to Downloadable Digital Assets
  2. Go to the ‘Orders’ page
  3. Click on the order that you want to block

Step 2 – Set the expiry date to a time in the past

  1. Uncheck the “Use global limitations” checkbox
  2. Under “Expiration date of download links”, set a date in the past

You need to set a date that is previous to the present. This will class the order as expired.

Remember, this feature is only available on our paid plans. If you are on our free plan, you will need to upgrade.

block downloads

All done!

That’s it, this will permanently set the expiration on the order and the customers will not be able to access their downloads.

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