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How to Update/Replace an Asset & Notify Customers

update asset

Last updated on 8 November 2022

Sometimes digital products are updated and you want to send an update email to everyone who has purchased that asset. Luckily with Downloadable Digital Assets, you can do this really easily. Follow our guide below:

What plan is this feature available on?

  • The ‘update & notify’ feature is available on the Starter plan.
  • The ‘editing email templates’ feature is available on the Scale plan.

Updating an uploaded file

(optional) Step 1 – Edit the email message

You will need the Scale plan or above to edit email templates. If you don’t want to send an email notification then skip to Step 2.

  1. Go to the ‘Settings’ page
  2. Click the button ‘Edit email template
  3. Click the button ‘Replace File Template

This will load the editor where you can customise the message.

click file replace

Default email

If you do not edit this template and leave it empty, the default message below will show:

Standard

Hi (customer name),

We have updated some files from your recent order with (store name).

You can download your files with the following links:

  • Assets

Thanks!

HTML
<p>Hi (customer name),</p>

<p>We have updated some files from your recent order with (store name).</p

<p>You can download your files with the following links:</p>

<ul><li>Assets</li></ul>

<p>Thanks!</p>

Step 2 – Go to the asset you want to update

  1. Go to the ‘Assets’ page
  2. Click on the asset that you want to update

Step 3 – Click the ‘Replace asset’ button

replace asset

Step 4 – Choose your new asset & select whether you want to send an update email

Once you have chosen your file, you will be prompted with a box asking if you want to send the update email.

If you click ‘Yes’, an email will be sent to everyone who has purchased a product with that asset attached to it.

If you click ‘No’, then no one will be notified at all.

send update email

Done!

done

Updating a URL Asset

(optional) Step 1 – Edit the email message

You will need the Scale plan or above to edit email templates. If you don’t want to send an email notification then skip to Step 2.

  1. Go to the ‘Settings’ page
  2. Click the button ‘Edit email template
  3. Click the button ‘Replace File Template

This will load the editor where you can customise the message.

click file replace

Step 2 – Follow these steps

To update a file when using URL assets, you will need to:

  1. Go to the cloud service where you want to upload your new file
  2. Upload your new updated file
  3. Copy the download URL of that new file
  4. Go to the Downloadable Digital Assets app > “Assets” page > open the URL asset that you want to update.
  5. Click the “Edit” button
edit url asset
  1. Click “Next” until you get to step 3. Here you can paste the new download URL
change the url here
  1. In step 4, you will be asked if you want to inform previous customers who have purchased this asset that the download has been updated.
update

You can edit the “File update” email template by going to “Settings > “Edit email templates” > “File Replace Template”.

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