Migrate to the Fileflare app from Other Shopify Digital Download Apps

Shopify doesn’t have any in-built functions for digital products because they have their own digital product delivery app called “Digital Downloads“. Their app is the most basic version of an app for selling digital products, and Fileflare is a much more versatile, feature-rich, scalable alternative.

We have had a lot of merchants feeling stuck with Shopify’s app as it doesn’t provide any protection functionality, storage expansions, control over customers’ downloads, or scalability. So we have created this guide to show merchants how they can migrate to the Fileflare app to unlock many more features for growing stores.

Whether you are using SendOwl, Fetch App, EDP, or Shopify’s Digital Downloads app, it’s super easy to migrate over to Fileflare. I have broken down the steps below so you can understand how it works.

Why switch to our Fileflare app?

There are some huge reasons why you would want to switch. Using other apps may not have the specific features you want, have too many bugs, developers don’t care, bad support and much more. We have come along to solve every issue you could be running into.

One of our main goals is to help store owners protect their digital downloads. See our comprehensive guide to preventing customers from sharing your digital products.

dda digital assets

Limitations of the Shopify “Digital Downloads” app

You might be using the Shopify digital downloads app, and it’s just not scaling well with your store. There’s a huge reason why our app stands above, and we’ll show you why below:

shopify digital downloads

Shopify’s “Digital Downloads” app:

  • Can only attach 1 file to each product
  • Doesn’t support customer account downloads
  • Doesn’t have email tracking
  • 5GB total storage per file
  • Issues with cookies in some browsers
  • Confusing to use
  • No upgrade options
  • No protection features
  • Cannot use your own email
  • No store branding features

Please note – It is possible to use Fileflare alongside any other digital downloads app on Shopify. It won’t mess up your current application, and everything will run as normal.

Migrated stores reviews

We’ve had a lot of stores migrate over to ours now. Here’s what they had to say.

review migration

See more reviews.

Video walkthrough

If you want to read a step-by-step process, please scroll down further.

1. Install our app (Fileflare)

Go to the Shopify app store and install Fileflare Digital Downloads.

dda digital assets

2. Disable automatic email delivery & Thank You page downloads

If you have a store that has orders coming in, this is important.

Before we carry on, we need to disable automatic download emails that are sent by Fileflare so that we can set up the app. This makes sure that your other Digital Downloads app can keep delivering files while we complete the new setup.

  1. Go to Settings
  2. Go to Additional settings
  3. Enable the setting “Disable all order download emails sent from Fileflare”
  4. Click “Save”
disable download email delivery here
  1. Go to “Checkout settings”
  2. Disable the option “Display download links on checkout page”
  3. Click “Save”
disable checkout

After everything is set up, we can enable this option again later in the tutorial.

3. Upload your digital files to our app

You will need to upload your digital files to the Fileflare app.

There isn’t a method to transfer files from another app to Fileflare. You will need to download them from the old app or find them on your computer, then upload them to Fileflare.

Uploading files to Fileflare is the safest option and provides the best protection for preventing customers from sharing digital downloads. You can learn more about preventing customers from sharing downloads here.

You can also attach your own S3 server to Fileflare if you choose to host files yourself. This means you can manage your own storage limitations.

Method 1 – Uploading files directly to Fileflare

If you are already logged into the app, click here to upload files.

If you want to navigate to the uploader, all you need to do is:

  1. Go to the ‘Assets‘ page
  2. Click the ‘Upload new assets‘ button
  3. Upload your assets here. To directly upload, click the ‘Upload your files‘ button, or drag & drop the files into the uploader.

Method 2 – Sell links at checkout using “URL Assets”

If you want to sell external URLs at checkout, such as Dropbox, Google Drive etc., follow this URL Asset tutorial.

To put it short:

  1. Go to “Assets”
  2. Click “Upload new assets”
  3. Click “Add URL Asset”

This will create an asset that redirects to your external link. You can then attach this asset to products.

Bulk-add URL Assets

You can do this in bulk if you follow this bulk CSV guide. This helps if you have thousands of them.

4. Attach the files to your Shopify products

All of your Shopify products are automatically synced to Fileflare’s Products page.

This is important because Fileflare doesn’t need you to create products twice like other apps do (that’s confusing when other apps do that). Fileflare simply works alongside Shopify’s platform and delivers digital files alongside your Shopify products, making it super simple.

  1. Go to the “Products” page in Fileflare
  2. Click on a product
  3. Then attach your files to your product using the search box/drop-down menu
  4. Repeat this until all of your files are attached to the products
attach assets

5. Set up your settings

Here you can build your settings to suit your business’s needs. Depending on your plan, you may have access to some extra features.

Take a good look at the Settings page to make sure everything is in line and set up the way you want it.

Add downloads to Shopify’s Order Confirmation email

Using Fileflare, you can add a method to deliver downloads using the Shopify Order confirmation email that gets sent with every order. You will need the Checkout links enabled for this to work.

This is available on the Basic plan.

If you want your download links to appear in the customers’ accounts order pages, you can this guide to enable this. You can also enable download links using the CustomerHub app.

This is available on the Premium plan.

This setting allows customers to download their assets from the ‘Thank you’ checkout page directly after purchase. This is a great option in case the email goes to spam, allowing users to download them without logging into their email.

This is available on the Basic plan.

Set release dates on digital files

Learn how to set release dates on files so that you can sell pre-orders.

This is available on the Premium plan.

Sell digital products as a subscription

Sell your digital products with a subscription plan by following our guide.

This is available on all plans.

Prevent customers from sharing assets

We have an in-depth tutorial on how to prevent customers from sharing their assets with others. Please read it and learn the best methods using our Digital Downloads app.

Other features:


6. Disable your old digital downloads app & enable Fileflare

The final step is to switch over to the new app.

  1. Go to Fileflare > go to the “Settings” page
  2. Disable the checkbox below as shown below. This will enable all download emails to be sent from Fileflare. Or you can leave it enabled if you do not want Fileflare to send download emails to your customers.
settings 5 scaled
  1. Go to “Checkout settings”
  2. Enable the option “Display download links on checkout page” if you want this feature
  3. Go to your current digital downloads app and disable it. With Shopify’s app, you may need to remove the file from the product to disable it.
enable checkout


There you have it, an easy guide to migrate over to our digital downloads app on Shopify. If you have any questions, please contact us, and we will reply to you as quickly as possible.