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Privacy Policy

Fileflare “the App” provides digital download services for product “the Service” to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Please refer to our Terms of Use for information regarding using the App and our Service.

Personal Information the App Collects:

When you install the App, we are automatically able to access certain types of information from your Shopify account: basic store information such as the store name, store’s contact email address, phone number and country.

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App: Timezone, customer contact email addresses, customer names, customer order IP, web browser details, customer billing address for use in the PDF Stamp, customer shipping address for use in the PDF Stamp, and product(s) names.

Information about you and others who may access the App on behalf of your store, such as email address, and billing information;

Information about individuals that visit your store, IP address, web browser details, time zone, and information about the cookies installed on the particular device.

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, referring/exit pages, and date/time stamps.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

We do not share your personal information with any third-party services.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Once the app is uninstalled from your Shopify store, we completely delete all your data after 48 hours. All of your Shopify data and uploaded assets will be permanently deleted as soon as Shopify send us the request. This can take place anytime within the 48 hours.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us here, or by mail: 54 Derby Square, Douglas, Isle of Man, IM1 3LP.