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Why Aren’t My Shopify Orders Automatically Captured or Processed? [Solved]

how to capture payments automatically

Last updated on 26 October 2022

As a merchant using Shopify, you can either choose to automatically or manually process your Shopify orders. The former involves capturing payments at the time of sale, which is the default setting, while the latter consists in capturing payments before you are paid for the order.

Automatically processing & capturing orders are commonly used by most merchants because it saves time. This is because Shopify uses an authorization period of seven days (for all credit card payment providers) to check the availability of funds for the transaction and the validity of the card.

What do I need to do?

You have to capture a payment before the authorization ends so you can receive the money for your order. This is why it is better to process the orders automatically.

This feature is enabled by default for new stores, but you can change the settings if you find out that you are manually processing orders.

Changing the settings is a straightforward process; all you need to do is follow some simple steps. Luckily, this article outlines the steps required to process your Shopify orders automatically.

If you are undecided about which option to choose, you can find out more about capturing and non capturing payments.

Shopify payment capture options

You will get 2 options for capturing payments:

Automatically capture payment for orders

The customer’s payment method is authorized and charged automatically.

Manually capture payment for orders

The customer’s payment method is authorized at the time of their order. You’ll need to manually capture payment within the authorization period.

How to automatically capture payments in Shopify

You can activate this setting on your desktop, iPhone, and Android, and below are the steps on how to do so.

Desktop

  1. Log in to your “Shopify Admin Panel“.
  2. Navigate to the “Settings” page.
settings in shopify
  1. Click on the “Payments” option.
  2. Then go to the “Payment Capture” section, and click the “Manage” button.
payments section
  1. Select the “Automatically Capture Payments for Orders” option and click “Save“.
select your option for payments

iPhone

  1. From your home screen, navigate to your Shopify Account and log in.
  2. Click on the Store symbol in the bottom right-hand corner of your screen.
  3. Click on the “Settings” option.
  4. Click on the “Payments” option from the list of available settings.
  5. Got to the “Payment Capture” section.
  6. Select the “Automatically Capture Payments for Orders” option.
  7. Click on “Save” to activate the setting.

Android

  1. From your home screen, navigate to your Shopify Account and log in.
  2. Click on the Store symbol in the bottom right corner of your screen.
  3. Select the “Settings” option.
  4. Click on the “Payments” option.
  5. Go to the “Payment Capture” section.
  6. Select the “Automatically Capture Payments for Orders” option.
  7. Click on “Save” to activate the setting.

Video tutorial

Final words

With the above steps, you can easily activate the setting which allows your Shopify orders to be processed automatically on your desktop, iPhone, and Android. This will help you to save time when processing orders.

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